♡ FREE SHIPPING ON ALL ORDERS OVER $150. DUE TO COVID-19 CANADA POST HAS SUSPENDED STANDARD DELIVERY GUARANTEES ♡

FAQs


Services

We are super passionate about helping you live a healthy and thriving life! You will see we have free education and resources to help you choose the perfect CBD product.

Please don't hesitate to ask questions. Email us at info@hempelement.ca or call us at 1-855-722-6270.

We have a wide variety of pure, ethical and high-quality CBD hemp products. We invite you to discover how CBD and hemp can benefit you, your animals and the environment!

Shipping & Delivery

How long will it take to get my package?

We ship all over Canada using Canada Post Expresspost. To find how long it will take to ship to your destination please click Canada Post Delivery Standard and use the postal code V8V 4Y9 in the box sending from and sending to your postal code. *DUE TO COVID-19 CANADA POST HAS SUSPENDED STANDARD DELIVERY GUARANTEES, SOME PACKAGES MAY EXPERIENCE DELAYS*

Your order will be shipped Monday through Friday excluding weekends. Right now these are our business days as we figure out how to serve you the best we can and we hope to eventually be open weekends as well.

If you place your order before 2pm PST Monday to Friday, your order will be processed and then shipped with tracking information emailed to you.

If you place your order after 2pm PST Monday to Friday, your order will be processed and then shipped the same or next day with tracking information emailed to you.

If you place your order from Saturday to Sunday, your order will be processed and then shipped with tracking information sent to you by the next business day.

These times are subject to change during busy times. We will notify you via email if this occurs. We apologize in advance for any inconvenience.

All orders over $150 will be free of shipping fee via Canada Post. For Victoria BC orders over $150 (within 5km from downtown) we are offering free delivery to your door. 

How to track my order?

Once your order is mailed out you will receive an email with your tracking information.

Do you ship internationally?

No, at the moment we only ship within Canada.

Payment 

What payment methods are available?

We currently only accept online e-transfers. The e-transfer information will be prompted once you have completed your order. If you are not familiar with sending an interac e-transfers please click on this link interac e-transfer instructions to watch the video.